Frequently Asked Questions
What do you sell?
We specialize in Labubu and Pop Mart collectibles — including mystery boxes, open box figures, and special collabs like Coca-Cola and Hatsune Miku. Every item is handpicked for collectors.
How fast is shipping?
Due to high order volume, please allow 3–6 business days for your order to be processed and shipped out.
We appreciate your patience while we work through open orders — tracking numbers are sent by email as soon as packages go out.
What shipping options do you offer?
We ship across Canada, the USA, and select international countries using tracked shipping methods.
Within Canada:
• Standard: Tracked Parcel (2–8 business days)
To the USA:
• Tracked Packet (8–16 business days)
International:
• Tracked Mail (12–18 business days)
✅ Free shipping kicks in on qualifying orders! Most customers will see the fastest available option at checkout based on their cart.
Please note: All delivery times are averages based on carrier estimates and may vary depending on location, customs, and seasonal volume.
What if my order is marked delivered but I didn’t receive it?
Once an order is marked as delivered by the shipping carrier, we are no longer responsible for its delivery. If your package is missing, we recommend checking with neighbors, your building manager, or your local post office. If you believe it was stolen, please file a claim directly with the carrier. We do not offer refunds or replacements for stolen packages.
Can I return or exchange items?
All sales are final. Due to the nature of blind boxes and collectible goods, we do not accept returns or exchanges.
❌ Can I cancel my order?
Orders can be cancelled within 24 hours of purchase, as long as they haven’t shipped yet.
Please note: Preorders are final sale and non-refundable, even within the 24-hour window.
If you need to cancel, email us at info@sakuroshop.com with your order number right away.
What’s the deal with “Open Box” figures?
All our open box figures are brand new and completely sealed in their foil packaging. We never open or tamper with the figure itself.
We identify the character inside without unsealing — similar to how Pop Mart’s official POP NOW feature works on their online store. It allows collectors to choose the figure they want while keeping everything sealed.
You still get a surprise-free purchase, but with full peace of mind that your collectible is untouched. ?✨
Where can I get updates?
Follow us on @sakuro.official or sign up for our newsletter to get updates on drops, restocks, and promos.
✅ How do I know my figure is authentic?
Every figure we sell is 100% authentic — sourced directly from official Pop Mart sealed cases or verified open box stock. Here’s how you can confirm authenticity:
1. QR Code (on box): Most Pop Mart boxes include a QR code you can scan.
2. Scratch-Off Label: Enter the 16-digit code at Pop Mart's verification page.
3. Blacklight Logo: On some figures, the Pop Mart logo glows under UV light.
4. Build Quality: Real figures have sharp detail and clean paint.
5. Packaging Details: Look for proper seals, branding, and textures.
6. Proof of Purchase: We post proof on Instagram. All orders are tracked.
Do you offer bulk orders or wholesale?
We offer discounted bulk pricing for sealed cases only. Minimum order is 10 sealed cases.
Perfect for serious collectors or resellers. We do not offer open box figures at wholesale pricing.
To get started, please visit our Contact Us page and send us a message — we’ll reply within 48 hours with availability and next steps.
What happens if I file a chargeback?
We take all orders seriously and ship with tracked delivery and full documentation. If a chargeback is filed on a fulfilled order, we will provide BigCommerce and the payment processor with all supporting evidence. Filing a chargeback on a valid purchase may result in a permanent ban from future orders. Please contact us first if you have any concerns — we’re here to help.
Is Sakuro a registered business?
Yes! Sakuro is a registered business name in British Columbia, operating under a sole proprietorship. We're a small team focused on curating authentic collectibles for fans and collectors worldwide.